I am very certain that the problems with the PIN caused a lot of people not to vote. If you did not have your PIN, you had to call in to get a new one. If you are only moderately motivated the hassle of trying to get through and get a new PIN is enough to stop you from voting.
I suspect that the people that did not vote were primarily new members signed up at the last minute.
So what impact does this low turnout have on the race? I suspect not much as I think the loss of votes would have been proportionally equal between the front runners.
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